These Terms and Conditions apply to all transactions between us and yourself. They do not affect your statutory rights. Please read them carefully.
VAT Registration number GB 656 1673 19
We may change the Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.
The Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to them.
Failure by us to enforce any of the Terms and Conditions will not affect our right to enforce the rest of the terms and conditions.
The display of goods on the Rainbow's End web site amounts to an invitation to treat only. It is not an offer to sell products or services at any price indicated. No acceptance for the supply of products or goods will be deemed to exist between you and Rainbow's End unless, and until, an e-mail is sent by Rainbow's End to you confirming that your order has been accepted and payment has been successfully made.
>This confirmation e-mail amounts to an acceptance by Rainbow's End of your offer to buy goods or services from us and this acceptance is effective regardless of whether or not you receive the e-mail.
Rainbow's End is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the price, the availability of the goods or services, or the order itself.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods over the telephone or on our website, you must be at least 18 years of age and accept delivery within the UK. By ordering you are legally agreeing that you are over the age of 18. All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by e-mail. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions. We reserve the right to decline any order without explanation.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit our stores in person. These can be found at 16 Sandford Avenue, Church Stretton, Shropshire, SY6 6BW (tel: 01694 722275) or 42 Broad Street, Newtown, Powys, SY16 2AU (tel: 01686 624280).
The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
From time to time the prices displayed on our website may be different from those found in store. If prices are stated as "web only offers" they are not available if you visit our store.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative or suggest that you visit our stores.
Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Fri (excl Bank Holidays). At busy times however same day dispatch may not always be possible.
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
Security (Sage Pay)
We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.
Transaction security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.Delivery options are listed below.
Links to banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access. No individuals within Rainbow's End or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.
|STANDARD DELIVERY Please allow 5 working days for delivery (Monday-Friday only) ||£3.95 |
|EXPRESS DELIVERY Guarantees delivery of your order within 3 working days (Monday-Friday only)||£7.95 |
Once you have placed an order we will endeavour to dispatch your item/s as quickly as possible. But delays maybe possible with postal strikes.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred. If you wish to cancel your order after it has been dispatched you are responsible for postal costs incurred returning the item to us.
All quoted delivery prices are for most UK mainland addresses.
We maintain the right to refuse to deliver to a secondary address. We use postcode verification procedures.
All information provided on the products on this website is intended as a guide only. Dimensions and weights are only approximate, as are colours. If you are ordering goods that are out of stock we will dispatch them when they are received from our supplier.
On occasions goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delivery delay..
Rainbow's End Gift Vouchers are valid for one year from the date of issue. Any remaining balance will be cancelled after that time.
Gift Vouchers cannot be exchanged for cash
Gift Vouchers can be used in both of our Rainbow's End stores and online using the voucher code provided.
Gift vouchers can be used with a other method of payment (debit/credit card).
If you wish to return item(s) paid for by a gift voucher to one of our stores, you will be offered an exchange or a credit note.
We are unable to refund lost, stolen or damaged vouchers.
We realise that in shopping online you are unable to see and handle the products that you buy. Therefore if you are in anyway unhappy you may send it back within 14 days for an exchange or refund providing it is in the original packaging and condition, with the receipt of purchase. All Christmas gift purchases can be returned up until 14th January.
Please send return items to:
42 Broad Street
Please write your order number in the top left of your label. This will make it easier to process the return.
We suggest for your own protection you use 1st class registered post. You will have to meet the delivery costs of returning the products. Any loss of goods whilst being returned to Rainbow's End will be deemed the responsibility of the sender and not Rainbow's End.
Any refunds will be issued once we have received the goods, in there original condition. This refund only includes the total of goods sent and your original delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
For the reasons of hygiene, earrings and underwear cannot be returned for any reason unless proven faulty when purchased.
This does not affect your statutory rights.
Copyright and Trademarks
All content is copyright of Rainbow's End except product photography which is copyright of the respective owners. All product /company names and logos are for identification purposes only and are trademarks or registered trademarks of their respective owners.
Limitation of Liability
Rainbow's End, its partners, employees or other representatives will not be held liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Rainbow's End Privacy Notice
We respect our customers and understand that you may be concerned about your privacy. The purpose of this privacy notice is to let you know what kind of information we collect, how we use it,with whom it may be shared, what choices you have regarding our use of your information and how you may review and change some of the data you provide to us..
Rainbow's End is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Rainbow's End may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes. This policy is effective from 25th May 2018
The type of information we will collect about you includes:
- Email Address
- Telephone/Mobile Number
- Delivery Address
- GDPR preferences
- Activities on our website (dates of logging on, pages visited etc.)
- Historical and current orders
- Historical and current communications
- IP address
Who collects your information
When visiting this site and are asked for personal information, you are sharing that information with Rainbow's End and our service provider.
What we do with the information we gather
We require this information to understand you needs and provide you with a better service and in particular for the following reasons
-To fulfil our contract with you, to ensure we can deliver or contact you regarding your order/enquiry.
-For Internal record keeping, we may use this information to improve our products and services.
-We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email provided .(see below Email Marketing)
Why do we contact you?
We will contact you by email to notify you of updates to your order.
We will contact you by email or telephone if there is a problem with your order or if we need to get in touch regarding a refund.
We contact you via email periodically (if you have opted for that choice)to update you about exciting new product launches, sales and offers which are exclusive to our Contact List. You can opt out of marketing emails at any time see below for more details.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information
You may chose to restrict the collection or use of your information in the following ways.
-If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at firstname.lastname@example.org
-You may request details of information which we hold about you. If you would like a copy of the information held on you, please email email@example.com
-If you believe that any information we are holding to be incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information to be incorrect.
-We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Links to other websites
Our website may contain links to other websites of interest. However once you have used these links to leave our site, you should not that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You can sign up to receiving periodical marketing communications from Rainbow's End when you create an account. Simply tick the op-in box. It is also possible to sign up for marketing communications through our newsletter, simply click the link on our website.
All customers have the option to opt out of receiving marketing communications from us at any time.
If you do not wish to continue to receive marketing from us, click on the "Unsubscribe" link in any email communications. You may also email firstname.lastname@example.org with your request.
This does not affect your statutory rights as a consumer.
If you have any enquiries of any kind please contact us on 01686 628347 or by e-mail at email@example.com. We will endeavour to respond as soon as is possible.